Annual service packages

The basic package is ideal for customers with low-intensity use of coffee equipment. It covers the preventive maintenance of coffee equipment recommended by the manufacturer, including replacement of spare parts needed to prevent coffee groups  and steam taps. Dan King will monitor the frequency of equipment maintenance for you. Regular maintenance helps prevent major breakdowns and expensive repairs. By purchasing this package, you get a 40% discount on any spare parts, main components and assemblies that are essential for the correct functioning of coffee equipment.

This service package is ideal for customers with high loads on their coffee equipment. It provides not only the preventive maintenance recommended by the manufacturer, but also a certain number of on-site visits by our technical specialists throughout the year. Our technicians will come to you to solve operational issues in case of malfunctions or breakdowns, as well as instruct the staff on any issues related to the operation of the equipment. If necessary, you can get a consultation over the phone. By purchasing this package, you get a 40% discount on any spare parts, main components and assemblies that are essential for the correct functioning of coffee equipment.

This package is offered only to customers who purchased Nuova Simonelli equipment.  The package allows you to cover the  cost of replacing spare parts and  includes regular maintenance work, on-site visits  by our specialists,  consultations  and training. 

If coffee is the main focus of your business and you purchased Nuova Simonelli equipment, our Long-term service package is for you. We will take full care of your coffee equipment including regular maintenance, on-site visits from technical specialists in case of malfunctions or breakdowns, replacement of spare parts and  components , consultations, training, as well as complete preventive mauntenance in our workshop. The minimum term of the contract is 3 years.